Shipping & Delivery
1. Basic Rules
All orders will be shipped from Germany or the UK, depending on your delivery address. After shipment, you can check the specific delivery information in your order details or through the confirmation email we send. If you cannot find the information, please contact us at support@lapcau.com for assistance.
2. Address Confirmation
Please ensure that you carefully confirm your address when filling out your order information. It is recommended to use an address where you have previously received packages successfully. If the carrier indicates that the address is insufficiently detailed or unusable, we will contact you for confirmation. This may result in processing delays. Please understand that we are not responsible for any delivery delays or lost packages caused by incorrect addresses.
3. Processing Time
Once your payment has been confirmed, we typically process and ship orders within 24 hours, excluding public holidays. This means that after your payment is verified, your order will be packed and handed over to the shipping carrier within one business day.
4. Delivery Time
Shipping to Germany and the UK typically takes around 2 business days. Shipping to other European countries takes approximately 3 to 10 business days.
If delays occur due to the shipping carrier, we will promptly notify you. Please understand that this is beyond our control, but we will actively assist in expediting and coordinating on your behalf.
5. Tracking Parcels
After shipment, we will inform you of the specific delivery method and tracking number via email. You can track your parcel on the tracking page or contact us at support@lapcau.com for updates.
6. Missing Parcels
We will consider parcels that cannot be delivered within 15 business days after shipment as missing. We will resend new product(s) to you or offer a refund if your parcel is confirmed missing. However, we are not responsible for any parcels that cannot be delivered on time or are lost due to customer reasons, such as incorrect addresses or refusal of delivery.
7. Damaged Products
If you receive a product that is damaged, please contact us for a return in accordance with our RETURNS AND REFUND POLICY.
8. Tax
Please note that for international orders, customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
